365pk Privacy Policy — How We Protect Your Personal Data

1. Overview — Our Commitment to Your Privacy

At 365pk, we take your privacy seriously. We know that when you sign up, deposit funds, and play on our platform, you are trusting us with personal and financial information. That trust means a lot to us, and we work hard to make sure your data is handled responsibly, kept secure, and never used for purposes you have not been made aware of.

This Privacy Policy sets out in plain language what data we collect from players in Pakistan who use the 365pk platform, why we collect it, how we use it, who we share it with (and when), and what your rights are regarding your own personal information. We have tried to keep this as straightforward as possible — no lengthy legal jargon, just a clear explanation of how we handle your data.

365pk only collects the data it genuinely needs to operate the platform, process your transactions, keep your account secure, and comply with our obligations. We do not sell your personal data to third-party marketers. We do not use your data in ways that go beyond what is described in this policy.

2. What Personal Data We Collect

The data we collect from you depends on how you interact with the 365pk platform. Below is a summary of the types of personal information we may hold about you as a registered player.

We do not collect sensitive personal data such as religious beliefs, political opinions, or health information. We also do not knowingly collect data from anyone under the age of 18.

3. How We Collect Your Data

365pk collects your personal data through several different channels depending on how you use the platform. Understanding where your data comes from helps you stay informed about what information we hold.

• Registration form: When you create your 365pk account, you provide your name, contact details, and date of birth directly to us.
• Deposits and withdrawals: When you deposit or withdraw funds, your payment provider shares transaction and account information with us to complete the payment.
• Automatic technical collection: When you visit the platform, certain technical data — such as your IP address, device details, and browsing behaviour — is collected automatically via cookies and server logs.
• Identity verification: When you submit documents for KYC (Know Your Customer) checks, we collect and store copies of your identity documents for the duration required.
• Customer support interactions: When you contact our support team via chat or email, we collect the content of those communications along with your contact details.
• Third-party providers: In some cases, identity verification partners or payment processors may share data with us as part of completing a transaction or confirming your identity.

4. Why We Use Your Data

365pk only uses your personal data for specific, legitimate purposes. We do not use data for anything beyond what is needed to operate the platform securely and provide a smooth experience for players in Pakistan. The main reasons we process your data are explained below.

• Account management: To create, maintain, and secure your 365pk player account throughout your time on the platform.
• Payment processing: To process deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards, and mobile wallets in PKR.
• Identity verification: To verify your age and identity in order to ensure the platform is only accessible to players who are 18 years of age or older.
• Platform security: To detect and prevent fraud, suspicious activity, duplicate accounts, and any misuse of the platform or its promotions.
• Customer support: To respond to your queries, resolve account issues, and provide assistance through our 24/7 support team.
• Personalisation: To tailor your platform experience, including relevant game recommendations and promotions based on your activity on 365pk.
• Responsible gaming: To monitor gameplay patterns and support responsible gaming tools such as deposit limits and self-exclusion requests.
• Legal compliance: To meet our obligations under applicable data protection and anti-money laundering requirements.

5. Payment & Financial Data

365pk processes all transactions in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast, bank transfer, cards, or mobile wallets, your payment details are handled with the highest level of care.

We do not store full card numbers, JazzCash PINs, or Easypaisa login credentials on our servers. Payment processing is handled by our trusted payment partners, who operate under their own security standards. 365pk only receives confirmation of transaction status, the amount, and the account reference necessary to credit or debit your 365pk wallet.

6. Who We Share Your Data With

365pk does not sell, rent, or trade your personal data. We only share data with third parties where it is necessary to operate the platform or where we are required to do so. The categories of third parties we may share data with are as follows.

• Payment processors: JazzCash, Easypaisa, Raast, banks, and card processors receive the minimum data necessary to complete your transactions.
• Identity verification providers: Specialist KYC and age verification services that help us confirm player identities and prevent underage access.
• Platform technology partners: Software and hosting providers that power the 365pk platform infrastructure. These partners process data only on our behalf and under strict data protection agreements.
• Fraud prevention services: Third-party tools that help us identify suspicious activity, duplicate accounts, and potential misuse of bonuses or promotions.
• Legal and regulatory authorities: Where required by applicable law or in response to a valid legal request, we may disclose player data to relevant authorities.

All third parties that process data on behalf of 365pk are required to maintain appropriate security standards and are prohibited from using your data for any purpose beyond what is specified in their agreement with us.

7. Cookies & Tracking Technologies

365pk uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep your session active after login, and understand how players use the platform.

• Essential cookies: Required for the platform to function. These cannot be disabled and include session management and security cookies.
• Analytics cookies: Help us understand which pages and games are most popular, how long sessions last, and where players encounter issues — so we can keep improving the platform.
• Preference cookies: Remember your settings and choices on the platform so you do not have to re-enter them each visit.
• Marketing cookies: Used to show relevant content and promotions based on your activity. These can be disabled through your browser settings.

You can control non-essential cookies through your browser's cookie settings at any time. Please note that disabling certain cookies may affect how some features of the 365pk platform work.

8. How We Protect Your Data

365pk uses a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Our security approach covers both the data stored on our systems and the data transmitted between your device and our platform.

• SSL encryption on all data transmissions between your device and the 365pk platform
• Secure, access-controlled servers with restricted personnel access to player data
• Regular security audits and vulnerability assessments on platform infrastructure
• Two-factor authentication options available to players for additional account security
• Immediate account freeze capability in case of suspected unauthorised access
• Staff training on data protection practices and confidentiality obligations

While 365pk takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage all players to use a strong, unique password for their 365pk account and to never share login credentials with anyone.

9. Data Retention

365pk retains your personal data for as long as your account is active, and for a period afterwards as required by our legal and operational obligations. The retention periods below apply to the main categories of data we hold.

After the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be linked to you personally.

10. Your Rights Over Your Personal Data

As a player on 365pk, you have certain rights regarding the personal data we hold about you. We are committed to making it straightforward for you to exercise these rights. If you would like to submit any of the requests below, please contact our support team.

• Right to access: You can request a copy of the personal data 365pk holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: You can request that we delete your personal data, subject to our legal retention obligations. Accounts with outstanding balances or active self-exclusions may be subject to different handling.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query is being resolved.
• Right to data portability: You can request your data in a structured, commonly used format so that you can transfer it to another service if you choose.
• Right to object: You can object to your data being used for direct marketing or profiling at any time.

We aim to respond to all data rights requests within a reasonable timeframe. Identity verification may be required before any data access or deletion request is actioned, to ensure your data is not shared with or deleted by an unauthorised party.

11. Minors & 18+ Policy

The 365pk platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a player account belongs to someone under 18, the account will be suspended immediately, all activity on the account will be reviewed, and the data will be handled in accordance with our underage player procedures.

If you believe a minor has registered on the platform or submitted personal data to us, please contact the support team immediately so we can take appropriate action. Parents and guardians are encouraged to use parental control tools available on their devices to prevent minors from accessing online gaming platforms.

12. Updates to This Privacy Policy

365pk may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our platform, or updates to applicable data protection standards. When we make changes, the revised policy will be published on this page with an updated effective date at the top.

For significant changes that materially affect how your data is used, we will make reasonable efforts to notify you directly — either through the platform or via the email address associated with your account. Your continued use of the 365pk platform after a policy update constitutes your acceptance of the revised terms.

We recommend checking this page periodically so you are always up to date with how your personal data is being handled.

13. Contact Us About Privacy

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, our support team is available 24 hours a day, 7 days a week. We take all privacy-related enquiries seriously and will respond as promptly as possible.

You can also visit our FAQ page for answers to common questions, or review our Terms and Conditions for the full platform rules.